Frequently Asked Questions
Where are you located?
904 E. Walnut Street
Lebanon, IN 46052
What is an escape game?
What? You don’t know what an escape game is? OK, if you’ve lived under a rock for the past several years, here ya go:
An escape room is a physical adventure game in which players solve a series of puzzles and riddles using clues, hints and strategy to complete the objectives at hand. Players are given a set time limit to unveil the secret plot which is hidden within the rooms. Escape rooms are inspired by "escape-the-room" style video games. Games are set in a variety of fictional locations such as prison cells, dungeons and space stations, and usually the various puzzles and riddles themselves follow the theme of the room. Escape rooms are great activities for families, friends, students, and even businesses because they rely on team building exercises. - Wikipedia
In other words, it’s a ton of freakin’ fun in an enclosed, “locked” space with your friends (and possibly some strangers) trying to figure out clues, solve riddles, crack codes, etc etc etc in the time allotted and hopefully end up doing the celebratory victory dance after breaking out!
What the heck is Escape Room Lebanon and why should I want to visit?
Well, ladies and gentlemen, Escape Room Lebanon is the first of its kind in this city and anticipated to be THE best escape room experience in the state, country - hell, even the world! OK, so we might be a little ambitious, but we think our rooms are pretty darn awesome!! Ever wanted to be Sherlock Holmes? Inspector Clouseau? TinTin? Or part of the Scooby Gang? Yeah? Well, it’s time to become who you always wanted to be - even if just for a little while - and what better place than Escape Room Lebanon? Each room is designed to give our guests the best interactive, hands-on game experience possible.
How much does this experience cost?
The cost is $29 per person and before you start to wonder if it’s actually worth the money, trust me, it is! (Tell them why they won’t be disappointed - ha ha). But, hey, there are ways to get your tickets cheaper which require just a little looking. You can find discounts available at groupon.com (and what else?)
Are there age restrictions?
Minimum age required for our escape room experience is 10 years old. ALL minors (that’s anyone under the age of 18) MUST be accompanied by a responsible adult (that’s anyone over the age of 18). Proof of age may be required. Players under 18 must have a parent or guardian sign a waiver for them.
Who should/should not participate in this escape room?
Cool people (aka non-destructive, pleasant people)
Those seeking fun, adventure, and are team players
Not-so-cool people (aka destructive, annoying, and spoil the fun)
Those who are easily offended (shouldn’t be an issue, but just sayin’)
Anyone being disruptive in any manner (i.e. yelling, destroying property, being under the influence of drugs or alcohol.) We reserve the right to interrupt and even END a game if anyone exhibits any nasty behavior. Come on guys, we’re all here to have fun!
Who will enjoy playing?
YOU, your family, friends, co-workers (this is an awesome team building experience), gamers, strangers who you might be thrown in a room with together, anyone looking for a fun and entertaining evening with some creativity involved! This is a seriously good time that you hopefully will be talking about for days after.
Is your location handicap accessible?
Yes, because we want everyone to be able to join in on the fun.
Do I need to sign a waiver?
Yes. To cover our butts, everyone taking part in this experience must sign a waiver. And, if you haven’t already done so on our website, you can find the waiver here.
Do I need a reservation?
Yes, a reservation is a must! Click here to book your experience. We can’t guarantee a spot unless you’ve booked ahead of time. Sorry, no walk-ins or cash payments? accepted. If you have any questions about booking a game, please feel free to give us a ring at 765-894-7938.
Each participant must fill out our waiver prior to your escape room experience. You can find our waiver here. There will be a link in your confirmation email or you can fill it out when you arrive (???)
Can I reschedule my reservation?
Even though all bookings are final and non-refundable, because we are awesome people, we’ll do our best to reschedule your escape room experience in the event of an emergency. We only ask that you give us as much advance notice as possible.
What forms of payments are accepted?
With a credit card when you book online or over the phone. Easy-peasy! We take every major credit card??
Are group discounts available?
We offer discounts to groups larger than 25. Please fill out the contact us form or call 765-250-5180 for additional information.
Special arrangements can be made for birthday parties, team building exercises, graduations and more! Contact Us before booking a reservation, and we'll make it work!
– It depends on how many people you have in the group. We recommend breaking your group into two teams and booking “dueling reservations” across multiple Escape Room Challenges! Now, your large party is also competing for the fastest escape time in addition to racing against the clock!
Are tickets refundable/what is your cancellation policy?
All bookings are final (including those unable to make it in your party) and non-refundable. Please be sure everyone in your party is aware of this prior to purchasing tickets. However, should an emergency arise, we will work with you to reschedule your game experience because we’re nice like that. (Set a time limit for rescheduling? 24 hours?)
How many can play at a time?
Our escape rooms have a minimum number of 4 and a maximum of 10 players (depending on the room). We feel that in order to get the maximum experience possible in our rooms, there needs to be at least 4 people competing at a time. Sorry guys, no exceptions - minimum of 4, maximum of 10 people per room. “Can we fit 11 in the room?” Uh, no. We’re not kidding when we say the maximum is 10. If the minimum number of 4 is not reached for your scheduled time, we will contact you within ???? and set up a time to reschedule your booking.
Will my group be the only ones in the room or will I be paired with strangers?
Maybe. Maybe not. Depending on the number of players in your group, you may either fill the room or if not all spots are taken, we could pair you with total strangers, who might very well become your buddies after the game is over! Now, if you REALLY don’t want anyone in the room you don’t know and want to keep it that way, you can always book the entire room in your time slot whether you have all spots to fill or not. We’re totally cool with that. Wink wink.
What if my group wants a private party?
Private parties are awesome! If you’d like to have the room all to yourselves, you will need to book the entire room whether you fill all available slots or not. Our rooms accommodate 10 players, so all 10 slots must be purchased at the time of booking. We suggest designating one person to book the room for your entire group. You COULD have each person book their own spot, but that just gets too complicated and you run the risk of not getting that time slot for just your group.
Can large parties or corporate events be accommodated?
Definitely! If you are interested in booking a large group or renting our facility, please contact us at 765-894-7938 for more details. Link to a page for “group rates”?
Can I come at a time that’s not listed in the schedule?
Absolutely! Give us a call for availability and we’ll try and make it happen when you need it. Within reason though. Let’s not get crazy or anything.
What time should my group arrive?
We ask that everyone in your group arrive 15-20 minutes before your escape experience gets underway. We’ll use that time for anyone who hasn’t already signed a waiver to do so and get you briefed for your experience. We have a very regimented schedule, so we must start exactly on time! If you arrive late, besides cutting off a hand - oops, wrong game - you may not get the full time in your room and let’s face it, that would just blow. Plug our address into your smartphone to be sure you don’t have trouble locating our building.
What happens if I/we arrive late?
Oh man, that would not be cool, but we realize that sometimes things do happen. Bottom line: We start when we’re supposed start and any time lost due to tardiness will be deducted from the actual time allotted in the room for gameplay. For example, if your group is supposed to start promptly at 7:00, but technically doesn’t get inside the room until 7:12, that 12 minutes will be taken off the clock from your total time allotted to complete the experience. Remember, all tickets are non-refundable, so try your hardest to arrive when requested. (See What time should my group arrive in the FAQ above).
What does the parking situation look like?
We have a lovely gravel parking lot in front of our building and it’s FREE!!
What are the game rules and guidelines?
What’s not covered in our waiver will be discussed when everyone in your party arrives to partake in the escape room experience!
Are you really going to lock us in? What if I need to leave?
Oh, come on! Do you actually think the local fire department would really let us LOCK you in a room? The answer is “not really”, but it’s much more exciting if you think you are truly unable to escape unless you solve all the clues! You do have the option to leave the escape room at any time, if necessary. We suggest not eating any bean burritos prior to your escape room experience, not just for yourself but for the sake of others.
What happens in an emergency?
No worries. We are monitoring your group at all times while in the escape room. If a situation arises, you will be able to communicate with us and we will get you out of the room promptly.
What can I bring with me to the escape room?
Just bring yourself, your friends and your thinking caps. No personal items - like cell phones and purses - are allowed in the room, but we will provide you with a secure storage container to lock away these items before game time! Also, because our cleaning staff is limited, we can’t let you take food or drinks in the room with you either. Trust us, we’ll know if you do! Big Brother is watching!
Are cell phones allowed? Can I take photos or video while playing the escape games?
Hmm, how do we put this politely - NOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!! Sorry, but we ask that personal belongings - yes that includes cell phones - be kept locked away nicely in the secure storage container provided. We’d like to preserve the “mystery” of the room and not spoil anything for other groups, so no cell phones allowed. I know I get the shakes myself when I don’t have my phone with me, but it’s really not that much of a sacrifice. And, if it is, you shouldn’t be playing this game anyway! Feel free to take all the photos you want in the lobby AFTER your game has ended.
Do I need any special knowledge or skills?
Heck no, but it helps to have an open mind and think a little out-of-the-box! Teamwork is a must as well!
Can we stay in a room longer than the allotted time?
That’s a negatory, good buddy. Once your allotted time has expired, you must leave the room. Our minions will need the time to reset the room for the next group.
How long will the entire experience last?
Well, it all depends on which room you choose for your adventure. Whether it’s 60 minutes or 75, you’re looking at approximately 30 additional minutes tacked onto that for the early arrival and the congratulations (or condolences) AFTER you’ve exited the room victorious or, ahem, not so victorious with the mingling and photo ops.
Can I drink alcohol before the escape room experience?
Sure, but don’t be THAT person who gets ejected from the game and facility because they got too sloshed. Be respectful to others around you!
Do I need to wear anything special?
It’s all about comfort since you’ll be moving around a lot including bending, kneeling, crouching, etc. No birthday suits, please!
Can I bring food and drink into the facility or room?
We do provide drinks and snacks for purchase prior to and after your experience, but bringing outside food and beverages into the building or taking it into any of the rooms is a giant no-no. Where should we start for the reasons why it’s unacceptable . . . Thanks for asking though!
Is it scary?
It depends on what things you find scary, but we don’t think so.
After a game begins, can I exit a room and re-enter?
Yes, but only in case of an emergency. If you need to take off, the clock will not stop. Using the bathroom prior to the game is highly encouraged!
What happens if we don't solve anything or get stuck?
Your group is being monitored throughout the entire game. You have a walkie talkie. Use it! We want no frustration. It’s all about having a good time!
What if we don’t finish in time?
Any group that doesn’t complete the challenge in the allotted time will have their photo taken and prominently displayed on our Wall of Shame as well as be heavily chastised on our social media channels. Totally kidding. Don’t feel bad if you don’t finish in time. You gave it your best shot and are more than welcome to return to try again!
Can I come back and try again?
Why of course you can! If you don’t break out the first time around, you most certainly can come back for a do-over, but please don’t spoil the experience for others who are newbies to the room. See FAQ above for people who should NOT come to our escape rooms!